Shipping Policy
At Aura Co. & Design, we want to ensure your custom products arrive safely and on time. Please review our shipping policy below.
Processing Time
Custom orders typically require 7-10 business days for production before shipping. During peak seasons or for large orders, processing times may be extended. We'll notify you if there are any delays with your order.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.
Shipping Locations
We currently ship within the United States and Puerto Rico. For international shipping inquiries, please contact us directly.
Damaged or Lost Packages
If your package arrives damaged or goes missing during transit, please contact us within 48 hours of the expected delivery date. We'll work with you to resolve the issue promptly.
For questions about your order's shipping status, please contact us at auracoanddesign@gmail.com.